Keith Johnson


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Experienced mediator with special experience in Equal Employment Law, Conflict Resolution

Linkedin 32
6127 Cobbs Creek Parkway
Philadelphia, PA
Phone: +1-(267)-266-5975
Contact Me  


I retired from the Internal Revenue Service as the Alternative Dispute Resolution (ADR) Program Manager in 2015 and I am an active member of Treasury Shared Neutrals. This is the organization that regulates the ADR Programs for all of the U.S. Department of Treasury bureaus and issues certification that allows mediators to practice in the department. As the ADR Program Manager, it was my responsibility to elevate customers satisfaction by developing and enhancing the skills of the IRS Mediator Cadre. As a mediator, I received my training from the Federal Mediation and Conciliation Services in 2002. Since 2009, my Mediation Resolution Rate has exceeded 70.0%. The services I provided the IRS and the other Treasury bureaus resulted in numerous performance awards, certificates, and other forms of special recognition from customers, members of the mediator cadre and my management team.

My background includes a BS in Accounting from Drexel University. Experience as an auditor of small and mid-sized business for the Internal Revenue and twenty years of experience in Equal Employment Laws and Conflict Resolution. 

As a result of my time spent as the IRS ADR Program Manager, I have at my disposal an experienced team of mediators in Atlanta, GA; Austin, TX; Baltimore, MD; Chicago, IL; Cincinnati, OH; Indianapolis, IN; Oakland, CA; New York, NY; Pittsburgh, PA; Philadelphia, PA; and Washington, DC.


  • Conflict Coaching
  • Facilitation
  • Mediation
  • Training
  • Workplace Intervention
  • Workplace Investigation and Assessment


  • Civil / Commercial
  • Community
  • Family
  • Online Mediation
  • Workplace


Institution Course / Degree Year
Drexel University BS Accounting 1980
Federal Mediation and Conciliation Services Completion of Mediator Training 2002
U.S. Department of the Treasury Mediator Certification 2002